our mission
At TRUSTEDCARE, our mission is to provide compassionate, person-centred care that honours the dignity, independence, and humanity of every individual we serve.
We believe care is not just a service — it is an act of love, presence, and deep respect.
our vision
At TrustedCare, we aspire to be a leading organisation in Australia, recognised for providing human, inclusive, and multicultural care where every person —regardless of age, culture, or ability— feels valued, respected, and supported.
Our vision is to build a world where love is the universal language, leaving footprints of love in every life we touch, and promoting wellbeing, independence, and genuine connection with each individual and their family.
We aim to lead with integrity, empathy, and professionalism, creating a positive impact on communities and shaping the future of disability and aged care.
TrustedCare- NDIS Registered Provider Terms and Conditions
TrustedCare is a registered NDIS provider with registration number 4-LKAL3RI.
We are authorised to provide the following NDIS support services:
Authorised NDIS Services
0102 Assist Access/Maintain Employ
0106 Assist-Life Stage, Transition
0107 Assist-Personal Activities
0108 Assist-Travel/Transport
0115 Daily Tasks/Shared Living
0116 Innov Community Participation
0117 Development-Life Skills
0120 Household Tasks
0125 Participate Community
0133 Spec Support Employ
0136 Group/Centre Activities
Service Agreement
Before services commence, we will provide you with a Service Agreement that outlines:
•The specific supports we will provide
•Service schedules and delivery times
•Pricing and payment terms (NDIS rates apply)
•Cancellation and rescheduling policies
•Your rights and responsibilities
Cancellation Policy
We understand that circumstances can change. Our cancellation policy is as follows:
•More than 24 hours’ notice: No cancellation fee
•Less than 24 hours’ notice: 50% of the scheduled service fee may apply
•No-show: Full service fee applies
Pricing and Payment
Our services are charged at the NDIS Price Guide rates. We provide:
•Clear and transparent pricing
•Easy invoicing for NDIS participants
•Flexible payment options (NDIS portal, plan-managed, or self-managed)
Quality and Safeguards
We are committed to providing high-quality, safe services. All our staff undergo:
•NDIS Worker Screening Clearance
•Police Checks
•First Aid and CPR Certification
•Ongoing professional development
Complaints and Feedback
We welcome your feedback and take all complaints seriously. If you have any concerns about our services, please contact us directly. We will respond within 2 business days and work to resolve any issues promptly. You also have the right to contact the NDIS Quality and Safeguards Commission at any time.
Contact Us
For any questions about these Terms and Conditions, please contact us:
Email: info@trustedcare.com.au
Phone: 0493 433 009
Address: Adelaide, South Australia
NDIS Registration: 4-LKAL3RI